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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

NEWSLETTER

Fieldnotes

Ground control to tech natives. Every issue looks at what is actually changing in field operations — maintenance strategy, contractor networks, compliance and AI — through the lens of the teams doing the work.

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LATEST ISSUE·6 AUG 2026 The Contractor Coordination Challenge Why contractor coordination has become one of oil and gas’s biggest operational challenges Read the issue →

2026

11 ISSUES
FIELDNOTES·6 AUG 2026 The Contractor Coordination Challenge Why contractor coordination has become one of oil and gas’s biggest operational challenges Read the issue → FIELDNOTES·7 JUL 2026 Field Tech in Oil & Gas How field technology helps the oil and gas industry make faster decisions Read the issue → FIELDNOTES·5 JUN 2026 Trust in Tech? When intelligent systems scale faster than accountability, trust becomes the real infrastructure Read the issue → FIELDNOTES·6 MAY 2026 Multi-Agent Orchestration & Vendor-Neutral Fields When machines negotiate: managing the multi-vendor autonomous field Read the issue → FIELDNOTES·15 APR 2026 Zero Downtime: The Preemptive Revolution Moving beyond predictive maintenance to an era of self-healing, autonomous resilience Read the issue → FIELDNOTES·1 APR 2026 Defending the Truth: The End of AI Trust Why digital provenance is the only shield against algorithmic drift in 2026 Read the issue → FIELDNOTES·13 MAR 2026 The Silent Weight of the “Execute” Button As tort liability migrates from code to the frontline, who actually owns a decision in 2026? Read the issue → FIELDNOTES·2 MAR 2026 Field Data Is Invisible Capital Managing FSM like a balance sheet line item reshapes revenue timing, cost control and risk exposure Read the issue → FIELDNOTES·17 FEB 2026 The Invisible Weight of Field Work Field technicians are losing hours to admin, fragmented tools and compliance pressure Read the issue → FIELDNOTES·30 JAN 2026 When Field Operations Stop Reacting How predictive insight and proactive systems are redefining control, resilience and execution in 2026 Read the issue → FIELDNOTES·16 JAN 2026 Mastering Operational Control Moving from rapid AI adoption to disciplined field execution Read the issue →

2025

7 ISSUES
FIELDNOTES·26 DEC 2025 High-Risk Field Work Overview Where small missteps carry outsized consequences — and what digitisation changes Read the issue → FIELDNOTES·23 DEC 2025 A Year of Digital Transformation 2025 review and 2026 predictions Read the issue → FIELDNOTES·4 NOV 2025 Powering the Renewable Revolution Master the solar and wind boom with AI-driven FSM turning demand surges into sustainable performance Read the issue → FIELDNOTES·10 OCT 2025 Breaking the Burnout Cycle Boost field service productivity with connected data Read the issue → FIELDNOTES·30 SEPT 2025 Digital Twins in Manufacturing & Field Operations Where simulation, predictive maintenance and dispatch meet Read the issue → FIELDNOTES·5 SEPT 2025 AI: Friend, Foe, or the Future Knocking AI doesn’t replace humans. It removes limits. Read the issue → FIELDNOTES·5 AUG 2025 Safety, Powered by AI AI-driven systems are transforming risk into real-time resilience Read the issue →

2024

6 ISSUES
LENA INSIGHT·27 DEC 2024 2024 in review and 2025 predictions A year of collaboration and growth, and what the field service management market looks like heading into 2025. Read on LinkedIn → LENA INSIGHT·3 OCT 2024 Field Service Europe 2024 and the oil and gas outlook Digitising the supply chain, decision-making with analytics, asset management and mobile FSM in oil and fuel operations. Read on LinkedIn → LENA INSIGHT·12 JUL 2024 HSE is not a compliance box 561,000 workplace injuries in Great Britain alone. Health, safety and environment as the foundation of a genuinely sustainable business. Read on LinkedIn → LENA INSIGHT·29 APR 2024 AI assistants arrive at work From memory-augmenting assistants to an AI-free world that no longer exists — and Turpak choosing Lena for its energy operations. Read on LinkedIn → LENA INSIGHT·8 MAR 2024 Women in tech: bias exists in life, and in AI Voices from the women at Lena on the assumptions they meet in the industry, and what real equality in engineering teams requires. Read on LinkedIn → LENA INSIGHT·14 FEB 2024 What to expect from AI in 2024 The GPT store, AI safety regulation across the UK and EU, sector adoption in health and security — and the strange matter of AI hallucination. Read on LinkedIn →

2023

3 ISSUES
LENA INSIGHT·29 DEC 2023 2023 in review, 2024 in view Fifty per cent team growth, new modules, and the digital transformation projects that defined the year. Read on LinkedIn → LENA INSIGHT·31 OCT 2023 Spooky times need spooky tech Technophobia, nomophobia and the fear of change — alongside AI you can wear and predictive maintenance that pays for itself. Read on LinkedIn → LENA INSIGHT·24 AUG 2023 Riding the AI revolution Open letters on EU regulation, Google I/O, Llama 2 — plus BP Türkiye’s Process Simplification award and the GEOS launch with Güzel Enerji. Read on LinkedIn →

One issue a month. No filler.

Written for CMMS and FSM leaders — short, practical, and grounded in what we see across live deployments.

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