FUEL RETAIL & STATIONS field operations software | Lena
Lena
EN TR
Book a Demo
Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Every station audited.
Every dispenser working.

Station audits, dispenser and tank maintenance, dealer compliance and contractor crews — across a network of hundreds of sites, from one platform.

NETWORK

A network of stations, run to the same standard

Audits, maintenance and dealer compliance follow one flow across every site, so head office sees the same picture everywhere and acts regionally when the pattern demands it.

  • Tablet-based station auditsField teams score each site against the same form, with photo evidence and geolocation attached.
  • Dispenser, tank and canopy maintenancePreventive plans and breakdown flows keep the forecourt trading, with parts and contractors attached to the job.
  • Dealer and contractor complianceCertifications, insurance and safety records are tracked per dealer and contractor, and enforced at assignment.

The model our fuel-retail customers run today, across hundreds of stations and their dealer networks.

Lena 150 VENDORS

Vendor compliance

142Approved
6In review
2Blocked
Delta Bakım A.Ş.ISO 45001 14.03.27Valid
Ege TeknikWork at height 02.10.2612 days
Marmara ServisElectrical 18.08.26Blocked

WHAT IT RUNS

The modules this sector leans on

Start with these, add the rest as the rollout widens — all on the same records.

Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically.

ANSWERS

Common questions

About rolling Lena out across fuel retail & stations operations.

How fast is deployment?

Networks typically pilot in one region within 6–8 weeks and roll out nationally after the audit forms are settled.

Can dealers and contractors use it too?

Yes. Dealers and contractor crews work in the same app with their own permissions, and only qualified crews can accept jobs.

How are audit results acted on?

Answers can trigger an action or a work order immediately, and scores roll up by region on a heat map.

How much training do field teams need?

Under an hour. The audit form leads the visit, and offline mode covers weak coverage on the forecourt.

What changes after go-live?

Paper audits disappear, findings turn into work orders on the day, and dealer performance becomes comparable across the network.

See Lena in action.

Thirty minutes with an engineer who knows this sector, using your own sites and your own numbers.

Book a demo

We use cookies to run the site and understand how it is used. Cookie Policy