Lena Cortex — the agent layer for field operations | Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Agents that live where
the work happens.

Lena Cortex is the intelligence layer under the platform. Four agents run inside the work order your team already uses: they read field data, build context and recommend the action — on the same phone your technicians already carry.

Four agents live, more on the way

Each agent owns a single operational task, feeds on the right data and produces an action — not a dashboard. No pilot programme, no separate tool.

Inspection agent Photographs an asset, classifies the defect in seconds and raises the follow-up work order. Explore agent → Dispatch agent Scores SLA risk on every active job and re-sequences the day before a window breaks. Explore agent → Voice agent Listens to the technician describe the fault and writes the structured work order with asset, cause and parts. Explore agent → Anomaly agent Reads patterns across sites and flags the asset about to fail, before the failure shows in the numbers. Explore agent →
More agents coming A recurring problem in your operation? Describe it and we will design the agent around it. IN DESIGN

From photograph to work order in two seconds

Every site visit becomes a preventive inspection. The technician takes the photo they were taking anyway; Lena classifies the defect, attaches it to the asset record and raises the follow-up job with parts reserved.

  • ✓ Defect classification with confidence score
  • ✓ Automatic work order and parts reservation
  • ✓ Attached to the asset’s permanent history
Lena CONFIDENCE 0.94

Inspection agent

DETECTED ON SITE Corrosion0.91 Seal wear0.62 Missing bolt0.44 2 PHOTOS · CLASSIFIED IN 1.8s
Work order raisedWO-40318 · preventive
Assigned crewClosest certified · 8 km
Parts reservedSealant kit · depot 3

FROM PHOTO TO WORK ORDER IN 2S

Lena SLA RISK MODEL

Day re-sequenced

BEFORE
Station 23 · 14:00Risk 0.71
Station 07 · 15:30Risk 0.12
Station 41 · 16:15Risk 0.44
AFTER
Station 23 · 13:10Risk 0.18
Station 41 · 14:40Risk 0.15
Station 07 · 16:00Risk 0.09

3 JOBS RE-ORDERED · 1 CREW SWAPPED · DISPATCH NOTIFIED

The day re-plans itself

SLA risk is scored continuously. When traffic, a no-access site or an overrun threatens a window, the schedule re-sequences and dispatch sees why — before the breach, not in the post-mortem.

  • ✓ Continuous SLA risk scoring
  • ✓ Automatic re-sequencing with human override
  • ✓ Explained recommendations, not black-box output

HOW IT WORKS

Read, think, act, learn — one record of the truth.

01

Read

The agent reads the photo, voice note or sensor reading from the field.

02

Think

It builds context: classifies the defect, scores the risk, checks the history.

03

Act

A structured work order is raised, assigned and parted — with the rationale attached.

04

Learn

Outcomes feed the next recommendation across every site.

What changes after go-live

42%

Reduction in unplanned downtime

65%

Faster response to field issues

3.2×

Faster emergency response times

See the agents on your own jobs.

The inspection, dispatch, voice and anomaly agents running together on a live deployment.

Book a demo Read the field notes

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