HOSPITALITY field operations software | Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Guest-ready rooms.
Invisible maintenance.

Housekeeping requests, room and facility maintenance, contractor crews and brand-standard inspections — handled before the guest notices.

STANDARDS

The same standard in every room, every property

Requests from housekeeping and reception reach the right technician with room context attached, and brand-standard inspections run as recurring plans instead of occasional visits.

  • Requests routed from the floorHousekeeping and front desk raise a job in seconds; urgency and room status drive the order of work.
  • Facilities on a preventive planHVAC, pool, kitchen and lift maintenance run on schedule, with the evidence kept for inspection.
  • Brand-standard inspectionsScored inspections show how each property compares, and low scores turn into work rather than a memo.
Lena OFFLINE · SYNCS ON SIGNAL

WO-40318 · Pump inspection

Isolate and lock outDone
Seal condition checkDone
Vibration reading4.2 mm/s
Photo evidence3 photos
Customer signatureCaptured
DEVICE No signal 5 items queued Sign-off 24s

WHAT IT RUNS

The modules this sector leans on

Start with these, add the rest as the rollout widens — all on the same records.

Work order managementRequests routed automatically, every step tracked, every completion provable. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake.

ANSWERS

Common questions

About rolling Lena out across hospitality operations.

How fast is deployment?

A single property is usually live in 6–8 weeks; groups add properties in waves afterwards.

Does it work for a group of properties?

Yes. Each property keeps its own teams and vendors, with group reporting on response times and inspection scores.

How much training do teams need?

Minutes for housekeeping and reception to raise jobs; a half-day for technical managers.

Can contractors be included?

Yes, with their certifications and insurance tracked and checked before a job is assigned.

How does it help guest experience?

Faults are found and fixed on a plan rather than reported at checkout, and repeat issues per room become visible.

See Lena in action.

Thirty minutes with an engineer who knows this sector, using your own sites and your own numbers.

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