TELECOM field operations software | Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Keep the network up.
Keep the crews moving.

From tower maintenance to outage response to 5G rollout — Lena runs the field work and the contractor network behind it.

VISIBILITY

Real-time field service management for telecom infrastructure

Dispatch technicians to towers, substations and network nodes with precision, and track every repair and maintenance task as it happens — from assignment through completion.

  • See every technicianKnow where every crew is, and which tower they are closest to, before the outage ticket lands.
  • Know where teams areDispatch the qualified crew in 90 seconds — by skill, clearance, 5G certification and SLA.
  • Respond before customers callSLA risk shows in the dashboard before the complaint shows in the call centre.

Built for tower maintenance, NOC dispatch, 5G rollout programmes and contractor-heavy vendor networks — with audit trails out of the box.

Lena LIVE · 12s AGO

Dispatch board

Pump inspectionSLA 2h
Dispenser faultAt risk
Tank calibrationDone

AUTO-ASSIGNED BY SKILL · GEO · SLA

WHAT IT RUNS

The modules this sector leans on

Start with these, add the rest as the rollout widens — all on the same records.

DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job.

ANSWERS

Common questions

About rolling Lena out across telecom operations.

How fast is deployment?

Most networks go live in 12–16 weeks: weeks 1–4 for asset and vendor data, weeks 5–10 for flows and integrations, then a regional pilot before national rollout.

Does it work with our existing OSS and field tools?

Yes. Lena integrates through REST APIs and scheduled exchanges with OSS/BSS, ticketing and inventory systems, so work orders and asset states stay in step.

What if we operate across multiple regions?

Regions can carry their own flows, SLAs, vendor lists and languages, while reporting rolls up to one national view.

How much training do crews need?

Field crews need under an hour — the mobile app follows the job. Dispatchers and admins take a half-day workshop.

What is the typical ROI?

The recurring gains are fewer truck rolls, shorter mean time to repair and lower contractor overpayment. We size it against your own SLA and dispatch data during the demo.

See Lena in action.

Thirty minutes with an engineer who knows this sector, using your own sites and your own numbers.

Book a demo

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