About Lena — the operations layer for field-heavy businesses
Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

ABOUT LENA

We build the operations layer for field-heavy businesses.

Lena runs the work orders, the vendor networks and the field crews that keep tier-1 telecom, utilities and manufacturing operations moving. One platform, built for the messy reality of field work — SLAs that slip, contractors who need re-certifying, sites without reliable 4G, and executive teams that still need a clean dashboard on Monday morning.

WHO WE ARE

Lena Business Solutions

Lena Business Solutions is a global solutions provider that empowers and supports businesses wherever they are in digital transformation.

Since the first conversation with our first solution partner, we have developed solutions by learning about changing and deepening market needs from the people who live them — not only making the work easier, but changing how it is run.

We are determined to support the digitalisation and growth of every business with innovative, practical solutions that are easy for every employee to use, from machine operators to managers, and flexible enough to integrate with the systems you already run.

5+

Products

30+

Enterprise customers

25+

Team members

2.8M

Lines of code

HOW WE WORK

Built with the field, not for an idea of it

Operators first

If a technician cannot finish the job in under a minute of admin, the design is wrong. Every module is judged on the phone before the dashboard.

Your process, not ours

Flows, fields, rules and approvals are configured to how you already work — and changed in an afternoon when the process changes.

Secure by policy

We run an ISO/IEC 27001:2022-aligned information security programme covering access, availability, integrity and confidentiality of the data you trust us with.

Manage anytime, anywhere.

Easily manage your field teams with Lena's mobile applications — and see it running on your own operation in thirty minutes.

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