Field Service Management Software | Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Right technician. Right job.
Right SLA. Automatically.

From work-order intake to crew dispatch to field sign-off, Lena runs the full field service cycle on one platform — built for teams that run their own crews and a contractor network at the same time.

Tools built for the field

Ten modules that cover the day: plan it, dispatch it, execute it, prove it — sharing one set of records.

Field team management Performance, timing and location for every team in one view — with schedules you can update as the day changes. Explore module → Form & survey management Custom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Explore module → Work order management Create, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Explore module → Asset management Equipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. Explore module → Dispatch Auto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Explore module → Automatic report generator Form data processed into reports on the fly, filtered in place and shared in any format. Explore module → Key performance indicators Visit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Explore module → Heat map Operational data visualised regionally and by unit, so patterns emerge while they still matter. Explore module → Risk & scoring management Audit-driven risk visibility with automatic action when an answer puts worker safety at stake. Explore module → Mobile app Offline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds. Explore module →

Know what is happening while it is happening

Live status from every crew and every site — not a summary the next morning. Dispatchers see SLA risk building and re-sequence the day before a window breaks.

  • ✓ Live job status across sites and crews
  • ✓ Auto-assignment by skill, geo and certification
  • ✓ SLA breach warnings before the deadline
Lena LIVE · 12s AGO

Dispatch board

Pump inspectionSLA 2h
Dispenser faultAt risk
Tank calibrationDone

AUTO-ASSIGNED BY SKILL · GEO · SLA

Lena OFFLINE · SYNCS ON SIGNAL

WO-40318 · Pump inspection

Isolate and lock outDone
Seal condition checkDone
Vibration reading4.2 mm/s
Photo evidence3 photos
Customer signatureCaptured
DEVICE No signal 5 items queued Sign-off 24s

Works where coverage does not

Technicians open the app, complete the checklist, capture photos and a signature, and carry on. When the signal returns, everything syncs — nothing is retyped in the office.

  • ✓ Offline-first execution on iOS and Android
  • ✓ Photo, signature and geolocation evidence
  • ✓ Under-30-second sign-off per job

HOW IT WORKS

Four stages, one record of the truth.

01

Intake

Requests arrive from the field, a customer, a sensor or a preventive plan.

02

Dispatch

Lena picks the closest qualified crew and protects the SLA window.

03

Execute

The crew works the checklist on mobile, online or offline.

04

Prove

Evidence, timings and costs land in reports automatically.

What changes after go-live

85%

Reduction in paper-based processes

25%

Lower operational costs

5×

Faster work order processing

See it on your own jobs.

Thirty minutes with an engineer, using your sites, your crews and your SLA rules.

Book a demo Read the field notes

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