The Lena platform — from accreditation to field service to work orders
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

OUR FIELD SERVICE VISION

From accreditation to field service to work orders.

Field operations fail in a sequence, so we built the platform in that sequence: qualify the people who do the work, run what they do in the field, then hold the process and the paperwork together. AI sits underneath all three.

OUR FIELD SERVICE VISION

From accreditation to field service to work orders.

One chain, in the order operations actually happen — with AI underneath it, making each step faster rather than sitting beside it as a separate product.

STEP 01
Vendor accreditation Contractors and crews are qualified, insured and scored before they reach a site. OUTPUT: AN APPROVED NETWORK
→
STEP 02
Field service management Dispatch, mobile execution and live status across your own crews and your vendors. OUTPUT: WORK DONE ON SITE
→
STEP 03
Work orders & workflow Flows, approvals, preventive plans and reporting that hold the operation to its promise. OUTPUT: A PROVABLE RECORD
ENABLING ALL THREE
Lena Cortex A layer under the chain, not a fifth product.
Vision inspection Predictive dispatch Voice-to-work-order

STEP 01 · VENDOR ACCREDITATION

Start where the risk starts: who is allowed on site.

Most field failures are decided before anyone arrives — an expired certificate, an uninsured crew, a contractor nobody scored. Accreditation is the first step because it is the cheapest place to fix the problem.

  • ✓ Digital intake with validated documents and an SLA contract from day one
  • ✓ Certifications, insurance and safety records tracked with their expiry dates
  • ✓ Performance scored from completed jobs, then used to tier the network
Open vendor accreditation →
Lena 150 VENDORS

Vendor compliance

142Approved
6In review
2Blocked
Delta Bakım A.Ş.ISO 45001 14.03.27Valid
Ege TeknikWork at height 02.10.2612 days
Marmara ServisElectrical 18.08.26Blocked
Lena LIVE · 12s AGO

Dispatch board

Pump inspectionSLA 2h
Dispenser faultAt risk
Tank calibrationDone

AUTO-ASSIGNED BY SKILL · GEO · SLA

STEP 02 · FIELD SERVICE MANAGEMENT

Then run what those crews actually do.

With a qualified network in place, the work itself becomes the problem: who goes where, with what, and whether the SLA survives the day. Dispatch, mobile execution and live status run on the same records as accreditation.

  • ✓ Auto-assignment by skill, certification, geolocation and SLA risk
  • ✓ Offline-first mobile execution with photo, signature and geolocation evidence
  • ✓ Live status and SLA warnings before the window breaks
Open field service management →

STEP 03 · WORK ORDERS & WORKFLOW

Hold the process together — and prove it.

Flows, approvals, preventive plans and reporting are what turn individual jobs into an operation you can audit, forecast and improve. This is where the promise you sold becomes the record you can show.

  • ✓ Your own flows, fields and approval limits, changed without a development cycle
  • ✓ Preventive plans triggered by date, meter or asset condition
  • ✓ Reports and audit trails produced from the work as it happens
Open work orders & workflow →
Lena DRAFT · v4

Approval flow builder

Request raisedStation manager
ApprovalRule: cost > ₺5.000
DispatchNearest qualified crew
RULES SLA 4h Escalate Notify HQ
Lena CONFIDENCE 0.94

Vision inspection

DETECTED ON SITE Corrosion0.91 Seal wear0.62 Missing bolt0.44 2 PHOTOS · CLASSIFIED IN 1.8s
Work order raisedWO-40318 · preventive
Assigned crewClosest certified · 8 km
Parts reservedSealant kit · depot 3

FROM PHOTO TO WORK ORDER IN 2S

STEP 04 · LENA CORTEX

Cortex is the agent layer underneath, not a fifth product.

Each capability makes an existing step faster: the inspection you were already doing, the dispatch decision you were already making, the report you were already writing. Nothing here asks the field to work differently.

  • ✓ Inspection agent that raises the follow-up work order automatically
  • ✓ Dispatch agent that re-sequences the day before an SLA breaks
  • ✓ Voice agent so reporting costs the technician nothing
Open AI on the field →

Start anywhere in the chain.

Most customers begin with one step and add the next within a quarter — the records carry over, so nothing is migrated twice.

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