UTILITIES field operations software | Lena
Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Keep the grid on.
Keep the crews safe.

From substation maintenance to outage response to contractor safety — Lena runs the full utility field-ops cycle, with regulator-ready logs and SLA-scored vendor crews.

ASSETS

Monitor critical infrastructure in real time

Track every transformer, line and station across the network. Know the condition of your assets before problems start, and extend equipment life with monitoring that feeds the maintenance plan.

Storm response is chaos → Lena surges dispatch across in-house and contractor crews.
Compliance is quarterly → Lena makes it daily.
SCADA data sits in a silo → Lena triggers work orders from SCADA alerts.

WHAT IT RUNS

The modules this sector leans on

Start with these, add the rest as the rollout widens — all on the same records.

Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them.

ANSWERS

Common questions

About rolling Lena out across utilities operations.

How fast is deployment?

Typically 10–14 weeks for the first service territory, with asset hierarchy and preventive plans loaded first and outage flows enabled after the pilot.

Does it work with our SCADA, GIS and existing systems?

Yes. SCADA alarms can raise work orders automatically, GIS locations drive dispatch, and asset data syncs both ways through the API.

What if we cover multiple regions or service territories?

Each territory keeps its own crews, contractors, SLAs and escalation paths, with consolidated reporting above them.

How much training do crews need?

Under an hour for field crews. Control-room and planning teams take a half-day.

Is it regulator-ready?

Every action is timestamped and attributable, documents keep their versions, and the evidence pack exports by site or period in one step.

See Lena in action.

Thirty minutes with an engineer who knows this sector, using your own sites and your own numbers.

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