SLA scoring — Vendor accreditation | Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

SLA scoring

Score every contractor on the things that matter — on-time arrival, first-time-fix and safety — and let the numbers decide who gets the work.

Book a demo → All vendor accreditation modules

SCORING

Performance measured from the work itself

  • ✓ Scores are calculated from completed jobs, not from an annual review meeting.
  • ✓ On-time arrival, first-time-fix, reopen rate and safety findings each carry their own weight.
  • ✓ Scores are visible per contractor, per region and per work type, so the picture is not an average of everything.
Lena 150 VENDORS

Vendor compliance

142Approved
6In review
2Blocked
Delta Bakım A.Ş.ISO 45001 14.03.27Valid
Ege TeknikWork at height 02.10.2612 days
Marmara ServisElectrical 18.08.26Blocked

TIERING

Ranking that changes assignment

  • ✓ Contractors are tiered by score, and tiers drive who is offered work first.
  • ✓ Underperformance is visible while it can still be corrected, with the evidence attached.
  • ✓ Renewal and rate discussions start from the same numbers both sides can see.

The rest of vendor accreditation

Modules share the same records, so you can start with one and add the others without a migration.

IntakeOnboard a contractor in hours: digital forms, auto-validation and an SLA contract from the start. CertificationsEvery certification tracked with its expiry — expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged and renewals chased — no spreadsheet fire-drills. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsSLA performance linked to payable hours, so missed windows do not get paid as met. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the app, even on patchy 4G.

Bring your contractor network under control.

Twenty minutes with your vendor list, and you will see the compliance layer running on your own network.

Book a demo

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