Risk & scoring management — Field Service Management | Lena
Lena
EN TR
Book a Demo
Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Risk & scoring management

Don’t let risks get in your way: respond faster in emergencies, when every moment is precious.

Book a demo → All field service modules

VIGILANCE

High work safety

  • ✓ Detailed audit forms make the risks in every unit visible, along with the areas to improve.
  • ✓ Answers that could put worker safety at risk trigger automatic action or a notification to plan against.
  • ✓ Units meet the required standards and regulations, reducing penalty exposure during inspections.
Lena 150 VENDORS

Vendor compliance

142Approved
6In review
2Blocked
Delta Bakım A.Ş.ISO 45001 14.03.27Valid
Ege TeknikWork at height 02.10.2612 days
Marmara ServisElectrical 18.08.26Blocked

SERVICE QUALITY

Complete customer satisfaction

  • ✓ Scoring units makes the information flow between unit and centre transparent, and shows how close you are to your quality standards.
  • ✓ Customers are welcomed and served the way they should be, every visit.
  • ✓ Scoring sets realistic goals per unit and employee — and gives you something to attach activities and prizes to.

The rest of field service management

Modules share the same records, so you can start with one and add the others without a migration.

Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.

Manage anytime, anywhere.

Easily manage your field teams with Lena’s mobile applications. Thirty minutes with an engineer shows you how it runs on your own sites.

Book a demo

We use cookies to run the site and understand how it is used. Cookie Policy