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LEGAL

Privacy Policy

EFFECTIVE 14 JUNE 2026 · LAST UPDATED 14 JUNE 2026

Lena Software (“Lena”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data we hold about you. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and the rights you have. It applies to lena.solutions and to the products and services we provide.

1. Who we are

Lena Software is the data controller for personal data collected through this website. Registered address: Küçükbakkalköy Mah. Sevinçli Sk. Pacific Plaza No:3/2 Ataşehir, 34750, Istanbul / Turkey. Contact: [email protected]. If you have any questions about this policy or how we handle your data, contact us using the details above.

2. The data we collect

  • Contact and identity data you provide — name, business email, phone number, company name, job title — for example when you request a demo, complete a form, or contact us.
  • Communication data — the content of messages, enquiries, and support requests you send us.
  • Usage and technical data — IP address, browser type and version, device information, pages visited, referring URLs, and similar analytics data collected automatically when you use the site.
  • Cookie data — see our Cookie Policy for details on the cookies and similar technologies we use.

We do not knowingly collect special-category (sensitive) personal data through this website.

3. How we use your data

We use personal data to respond to your enquiries and provide requested demos, information, or support; to provide, operate, maintain, and improve our website and services; to send service-related and, where permitted, marketing communications (you can opt out at any time); to analyse site usage to improve content and performance; and to comply with legal obligations and protect our legal rights.

4. Legal bases for processing

Where the GDPR, the Turkish Personal Data Protection Law (KVKK), or equivalent law applies, we rely on one or more of the following legal bases: your consent; performance of a contract; our legitimate interests in operating and improving our business and securing our systems, provided your rights do not override those interests; and compliance with a legal obligation.

5. How we share your data

We do not sell your personal data. We may share it with service providers who process data on our behalf (for example hosting, analytics, email, and CRM providers) under appropriate contractual safeguards; professional advisers such as lawyers and accountants where necessary; authorities or third parties where required by law or to protect our legal rights; and a successor entity in the event of a merger, acquisition, or sale of assets.

6. International transfers

Where personal data is transferred outside your country or the EEA/UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to jurisdictions recognised as providing adequate protection.

7. Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

8. Your rights

Depending on your location, you may have the right to access the personal data we hold about you; request correction of inaccurate data; request erasure; restrict or object to processing; request data portability; withdraw consent at any time (without affecting prior processing); and lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top indicates when changes were made. Material changes will be communicated where appropriate.

12. Contact us

For any questions or requests regarding this policy or your personal data, contact [email protected] — Küçükbakkalköy Mah. Sevinçli Sk. Pacific Plaza No:3/2 Ataşehir, 34750, Istanbul / Turkey.

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