Workflow Management Software for Field Operations | Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Codify your SLAs once.
Enforce them everywhere.

Design any approval flow, escalation path or SLA rule in a no-code editor — and Lena enforces it on every job, every time, across every team and contractor.

Modules built for operational excellence

The operating layer between what you promised and what actually happens on site.

Work order management Requests routed automatically, every step tracked, every completion provable. Explore module → Operational management Every operational activity on one platform, from an oil change to a new build. Explore module → Asset & equipment management Acquisition to disposal in one record — scan a QR code and the full history is there. Explore module → Preventive maintenance management Recurring and condition-triggered maintenance orders that close and classify themselves. Explore module → Rule management Processes customised to your business culture, with roles and permissions that protect the data. Explore module → Dynamic scenarios Different flows for contractors and in-house teams, adapted the moment the process changes. Explore module → Vendor & contractor management Contacts, contracts and agreements in one place, with cost overrun alerts on the way. Explore module → Reports & analysis Custom analyses and charts against your KPIs, delivered periodically without anyone building them. Explore module → Approvals Multi-step approvals on mobile, with limits and delegation set per role. Explore module → Escalations Automatic escalation when an SLA is at risk — the right person, channel and moment. Explore module →

The rule lives in the system, not in someone’s head

Escalation thresholds, approval limits and response windows are configured once and applied identically to internal crews and contractors. When the process changes, you change the flow — not the training deck.

  • ✓ Drag-and-drop flow and rule editor
  • ✓ Role-based approval limits and delegation
  • ✓ Versioned flows with a full audit trail
Lena DRAFT · v4

Approval flow builder

Request raisedStation manager
ApprovalRule: cost > ₺5.000
DispatchNearest qualified crew
RULES SLA 4h Escalate Notify HQ
Lena NEXT 30 DAYS

Preventive plans

Compressor C-12 · 500 h meterFires in 3 days
Generator G-04 · quarterlyScheduled 14.10
Tank T-21 · conditionSensor triggered
Dispenser D-77 · annualParts reserved
61Plans active
94%On schedule
0Missed

Preventive work that actually gets done

Plans trigger on date, meter reading or asset condition, generate the work order, reserve the parts and assign the crew. Nothing waits for someone to remember it.

  • ✓ Date, meter and condition-based triggers
  • ✓ Automatic parts reservation
  • ✓ Compliance evidence collected as work happens

HOW IT WORKS

Four stages, one record of the truth.

01

Model

Draw the flow, the fields and the rules in the editor.

02

Enforce

Every job follows the flow — internal crews and contractors alike.

03

Escalate

Risk triggers the escalation path before the SLA breaks.

04

Improve

Measure where the flow stalls, then change it in an afternoon.

What changes after go-live

One editor

for every flow, rule and escalation

No tickets

to engineering for a process change

Full trail

every action timestamped and attributable

Bring your process under one system.

Show us the flow you run today, and we will build it in the editor while you watch.

Book a demo Read the field notes

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