LOGISTICS field operations software | Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Every truck, every dock,
every job, on one screen.

Fleet maintenance, depot facilities, contractor dispatch and driver sign-off — Lena runs the operations that keep the freight moving.

RELIABILITY

Equipment stays ready when it matters

Preventive maintenance keeps trucks, handling equipment and depot systems available, and compliance records build themselves as the work is done.

  • Schedules adapt to the depot’s real demandsPlans trigger on mileage, hours or condition, not only on the calendar.
  • Compliance records build themselves automaticallyInspections, defects and sign-offs are captured in the job and kept with the vehicle.
  • Critical systems never catch you unpreparedRecurring defects and downtime patterns surface before they take a unit off the road.
Lena LIVE · 12s AGO

Dispatch board

Pump inspectionSLA 2h
Dispenser faultAt risk
Tank calibrationDone

AUTO-ASSIGNED BY SKILL · GEO · SLA

WHAT IT RUNS

The modules this sector leans on

Start with these, add the rest as the rollout widens — all on the same records.

Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.

ANSWERS

Common questions

About rolling Lena out across logistics operations.

How fast is deployment?

A depot network is usually live in 8–12 weeks, starting with the fleet register and inspection forms.

Does it work with our telematics and TMS?

Yes. Telematics mileage and fault codes can trigger maintenance plans, and TMS data aligns jobs with vehicle availability.

What if we run multiple depots?

Depots keep their own crews, contractors and schedules, with fleet-wide reporting on availability and cost per unit.

How much training do teams need?

Drivers and technicians need minutes for inspections; workshop planners take a half-day.

How does it handle fleet compliance?

Statutory inspections run as recurring plans, defects follow a rectification flow, and the record per vehicle exports on demand.

See Lena in action.

Thirty minutes with an engineer who knows this sector, using your own sites and your own numbers.

Book a demo

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