Inspection agent — AI on the field | Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Inspection agent

Technicians photograph an asset; Lena flags corrosion, cracks or missing parts in under two seconds and raises the follow-up work order automatically.

Book a demo → All AI on the field modules

CAPTURE

Every site visit becomes a preventive inspection

  • ✓ The technician takes the photo they were taking anyway — nothing extra is added to the job.
  • ✓ Defects are classified with a confidence score, so borderline findings go to a human.
  • ✓ Findings attach to the asset’s permanent history, next to past repairs and parts.
Lena CONFIDENCE 0.94

Vision inspection

DETECTED ON SITE Corrosion0.91 Seal wear0.62 Missing bolt0.44 2 PHOTOS · CLASSIFIED IN 1.8s
Work order raisedWO-40318 · preventive
Assigned crewClosest certified · 8 km
Parts reservedSealant kit · depot 3

FROM PHOTO TO WORK ORDER IN 2S

ACT

From photograph to work order in two seconds

  • ✓ The follow-up work order is raised automatically, with the finding and the photo attached.
  • ✓ Parts are reserved and the closest qualified crew is proposed.
  • ✓ Repeat findings on the same asset surface the underlying cause rather than a new ticket.

The rest of AI on the field

Modules share the same records, so you can start with one and add the others without a migration.

Predictive dispatchingSLA risk scored on every active job, with the day re-sequenced before a window breaks. Voice-to-work-orderThe technician speaks the fault; Lena writes the structured work order with asset, cause and parts. Anomaly detectionPatterns across sites surface the asset about to fail before the failure shows in the numbers.

See it on a live job.

Vision inspection, predictive dispatch and voice-to-work-order running together on a live deployment.

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