Dispatch agent — AI on the field | Lena
Lena
EN TR
Book a Demo
Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.

Dispatch agent

Lena scores SLA risk on every active job and re-sequences the day so the jobs most likely to breach get the closest qualified crew.

Book a demo → All AI on the field modules

RISK

The day re-plans itself

  • ✓ Risk is scored continuously from travel time, job duration, access history and crew load.
  • ✓ When a window comes under threat, the schedule re-sequences and dispatch sees why.
  • ✓ Recommendations are explained, so a dispatcher can accept or override with confidence.
Lena SLA RISK MODEL

Day re-sequenced

BEFORE
Station 23 · 14:00Risk 0.71
Station 07 · 15:30Risk 0.12
Station 41 · 16:15Risk 0.44
AFTER
Station 23 · 13:10Risk 0.18
Station 41 · 14:40Risk 0.15
Station 07 · 16:00Risk 0.09

3 JOBS RE-ORDERED · 1 CREW SWAPPED · DISPATCH NOTIFIED

ASSIGNMENT

Closest qualified crew, not simply the closest

  • ✓ Skill, certification and insurance are checked before a crew is proposed.
  • ✓ Contractor and in-house capacity are considered in the same plan.
  • ✓ Outcomes feed back into the model, so estimates improve per site and per job type.

The rest of AI on the field

Modules share the same records, so you can start with one and add the others without a migration.

Vision-based inspectionsPhotograph an asset and the defect is classified in seconds, with the follow-up work order raised. Voice-to-work-orderThe technician speaks the fault; Lena writes the structured work order with asset, cause and parts. Anomaly detectionPatterns across sites surface the asset about to fail before the failure shows in the numbers.

See it on a live job.

Vision inspection, predictive dispatch and voice-to-work-order running together on a live deployment.

Book a demo

We use cookies to run the site and understand how it is used. Cookie Policy