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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.
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FIELD SERVICE·3 MIN READ

June New Feature Releases for Lena Field

Businesses aiming to achieve excellence must have full control over their assets, tasks, workforce and units. To best support companies that want to perform to optimum levels, Lena Field is introducing three new features to improve unit audits and increase productivity of field employees.

Lena Software Lena Software editorial team

Digital transformation is developing day by day. Businesses that seek to get ahead of the competition are rapidly adapting to this transformation. Regardless of industry or the size of the company, they recognise the need for an approach that combines the latest technology with products and services that raise the bar.

Businesses aiming to achieve excellence must have full control over their assets, tasks, workforce and units. To best support companies that want to perform to optimum levels, Lena Field is introducing three new features to improve unit audits and increase productivity of field employees.

Improved Answering Methods

With the June releases, the number of audit questions is increased to 19 and becomes more detailed than ever. New answering methods allow users to classify audits according to particular questions to easily access the most relevant data at any point.

Making questions more understandable and straightforward shortens the time your field inspectors spend answering them.

Work Plan Scheduling

When it comes to field employees, anybody's first thought would be traffic and the state of the roads. Incorrect planning of travel-time can cause significant delays and damage the reputation of your business.

To counter that, we’ve developed the "work plan scheduling" to help make travel time more efficient. Field inspectors can turn their assigned tasks into routes on a daily or weekly basis. You can easily view these routes and track your employees location at any time.

Customizable Mail and Print Templates

Field inspectors are usually required to share the forms they fill out either by e-mail or printing them out. Often the format of the documents creates difficulties in reading and analysing them.

Lena Field allows you to set your reporting template according to its sharing format. Inspectors simply choose the most suitable format for their tasks.

These are Field’s monthly updates for you. To learn more about Lena Field check out our latest blog.

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