Optimize Productivity of Employees on the Field with Field Service Software Solutions - Lena Software | Lena
Lena
EN TR
Book a Demo
Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.
← ALL ARTICLES

FIELD SERVICE·5 MIN READ

How to Optimize Productivity of Employees on the Field

The productivity of employees is one of the biggest drivers behind any successful business. When your business operates with mobile employees, it is harder to track how well employees are performing and how productive they are being, unless you have the right technology solution in place.

Lena Software Lena Software editorial team

The productivity of employees is one of the biggest drivers behind any successful business. When your business operates with mobile employees, it is harder to track how well employees are performing and how productive they are being, unless you have the right technology solution in place.

A study has revealed that using apps and other software has seen a 34% uplift in employee productivity. It also showed that department specific software could improve one person’s productivity by up to 60%.

With these kinds of figures, it makes sense for businesses to invest in mobile field software and when you look into the full capabilities and benefits of such technology, you will see that there are even more reasons to implement it. These include:

Removal of paperwork and reduced administrative efforts

Field service operations are traditionally done by filling in lots of paperwork but with digital solutions, this could all be completed online. This is not only better for the environment; it is also a better way to collect data and there is less chance of it getting lost. Some admin tasks can even be completed automatically, for example if a worker needed to update their location, this could be automatically tracked.

Streamlining of workflow management

The digital solutions available also enable you to organise workflow in a more streamlined way, allocating work and having a clear view of what has been completed and what is still outstanding. This removes the need for you to send your team their work instructions through email or other methods, saving time along the way.

Improved resource management

The data that is collated regarding workflow and productivity levels will help you to make better decisions around the required amount of resources to get the workload completed. It can also highlight where areas need to be improved and helps you to compare the performance of one person compared to another, with evidence that can be used in performance discussions, if necessary.

Other ways to boost productivity

Whilst using mobile field software is the most effective way to boost the productivity of employees on the field, there are some other solutions that can also be adopted, including:

  • Well defined targets that are realistic, supported by regular performance reviews/progress meetings.
  • Improving employee conditions, such as giving greater flexibility to employees.
  • Provide support when required, so that employees can quickly resolve issues and move onto the next task.
  • Give lots of feedback that involves positive reinforcement of good work.
  • Find out any reasons for low levels of engagement and putting action plans in place to improve engagement.
  • Offer incentives for good performance, either financial or smaller gestures like gifts.

There are plenty of ways to try and boost productivity to ensure that a business continues to grow and be successful, but field service technology solutions such as Lena Field are proving to be the most effective and will further evolve to provide even more benefits in the future.

NEXT STEP

See how this works on your own sites.

Thirty minutes with an engineer, using your assets and your work order flow.

Book a demo

Related articles

FIELD SERVICE · 3 MIN READ How to Use Field Service Software to Boost Employee Productivity FIELD SERVICE · 5 MIN READ The Revolution of Field Service Through Innovative Technology FIELD SERVICE · 5 MIN READ How to Improve Field Inventory Inspections and Asset Management

We use cookies to run the site and understand how it is used. Cookie Policy